Return & Exchange Policy

📦 MOEPAWSTORE Return & Exchange Policy

We want you and your pet to be completely happy with your purchase from MOEPAWSTORE. Please read our policy below to ensure a smooth experience.

🔁 Returns & Exchanges
Non-quality issues: If you wish to return or exchange an item for reasons not related to product quality (e.g., wrong size, color, or change of mind), you will be responsible for the return shipping cost.

Quality issues: If the item arrives damaged, defective, or incorrect, please contact us within 7 days of receipt. We will cover return shipping and provide a replacement or full refund.

📮 Lost Packages
If your tracking shows that the package is lost in transit, please contact us. We will either:

Reship your order at no extra cost, or

Issue a full refund if you prefer.

🎁 Handmade Items & Processing Time
Many of our products are handmade with care, which may require additional processing time.

If your order processing takes longer than 3 business days, we will include a free pair of socks as a thank-you for your patience and support!

📝 How to Start a Return
Email us at moepawstoreofficial@gmail.com with your order number and reason for return.

We will provide you with a return address and instructions.

Once the returned item is received and inspected, we will process your refund or exchange within 5–7 business days.

🐾 Thank you for shopping at MOEPAWSTORE — where every pet deserves to be cozy, safe, and stylish!

If you have any questions, feel free to reach out. We’re here to help!